CrystalSolutions & PraxisClinic FAQ & Forum

Thanks so much for the walk through - feel like a real blonde because I
selected the wrong file when told the skype advanced couldn't be found :p

Thank you for the help - all is working well now

Kind regards
Traci

hi Traci

i've just done an initial test on version 9.3 (20/8/2008) ......version number can be seen top of "about crystalsolutions" top menu on far left (please check the version you are using)

i registered it

then chose delete all (rhs on page1)
then clicked accounts gem - and again chose "delete all"

make sure that before you click "delete all", you have clicked  the green "show all records" button


if you have been in the import/ex[port area let me know please

we have a new version we are just testing which has treatment plans/project management - which if we can sort out this problem, i will let you have as soon as we have a tested windows version.

one problem we have now is that my partner - also an Osteopath, used to use the windows version daily - and thus we were both consistently testing the mac and windows versions respectively. she has now switched to a mac unfortunately - so i have to test windows on virtual machines..

this morning my test was on windows xp

when i clicked "delete all on page 1 - i was asked for skype advanced demo - which meant that i had to navigate to to my computer c disk/program folder/crystalsolutionsv8/ and click on the file called advanced.

i hope this helps...

as you have the installer - if you have a problem

run the installer again - overwriting the previous version in the program folder /re submit your serial details again and try  the above instructions.

make sure that you don't have another installation somewhere

to be sure
delete the v8 folder in program folder and the shortcut on the desktop.. then reinstall

let me know how you get on

if we have further problems that we can't sort out re email then we could use skype one day and i could perhaps guide you through it

regards
jol

I have registered my version of the system and am still unable to clear the records. The screenshot below is what I get even though nothing else in the system has been cleared or changed. If I go into ìList Patientsî and try delete from there, I get the same error. I have also tried re-installing, but the problem persists. Please help.

to use your Iphone to sync with CrystalSolutions, we recommend you use Apple os x's address book with "i cal"as described in the topic "is there a way of having reminders of patient birthdays ? "

for windows i think you use entourage...

if you import all your patients to a new category within your address book, you will be able to update it every week say to keep it current.

we will let you know if in future releases, we add direct iphone syncing.

Hi Jol,

Thank you so much for the info ñ if we have any customized changes weíd like weíll let you know. We will definitely be making a purchase within the next couple of weeks. The system you have is awesome and itís so nice to finally find something specific to our field. Youíre going to have a lot of business from SA  

Have a great weekend 

Hi Jol,

Thank you so much for the info ñ if we have any customized changes weíd like weíll let you know. We will definitely be making a purchase within the next couple of weeks. The system you have is awesome and itís so nice to finally find something specific to our field. Youíre going to have a lot of business from SA  

Have a great weekend 

hi T
1/ it is possible to delete all, using either "delete all" on page 1 (rhs at 4pm) or by choosing to clear the patient's table in import/export, and yes when you register you can still clear all data

2/ Ordinarily you purchase a license for each copy but if you are using it in the same centre then i think it will be alright just to purchase 1 copy, but be careful having more than 1 access point for your data, as if people can access either - then  you can get into problems re missing or duplicate data

3/ the software is constantly evolving - we have released several updates this year, but as a registered user you pay nothing for a year- for maintenance updates

4/ the best thing with the skype button - is simply not to use it-
i think skype is best used from within the skype aplication - if you want to export some people's details from crystalsolutions - you can , then import them into your skype application.

5/ remember most of the fields are editable - click in the Practitioner field for example and chose edit at the bottom. you can then add or modify the drop down lists for new practitioners. likewise you can add accounts for the different practitioners.

if you require a custom change or 2 - we can do it - but it costs us time and testing - for  layout changes of say 2-5 changes - we would charge £100 approx

the best thing is to send us your requirements with pics if possible
(take a screen snap and then edit with a pen in a graphics program what you want changing - send result as an attachment

i trust this answers some of your questions

please get back to us if you need more detailed explanations

regards
jol

hi T

1/ it is possible to delete all, using either "delete all" on page 1 (rhs at 4pm) or by choosing to clear the patient's table in import/export, and yes when you register you can still clear all data

2/ Ordinarily you purchase a license for each copy but if you are using it in the same centre then i think it will be alright just to purchase 1 copy, but be careful having more than 1 access point for your data, as if people can access either - then  you can get into problems re missing or duplicate data

3/ the software is constantly evolving - we have released several updates this year, but as a registered user you pay nothing for a year- for maintenance updates

4/ the best thing with the skype button - is simply not to use it-
i think skype is best used from within the skype aplication - if you want to export some people's details from crystalsolutions - you can , then import them into your skype application.

5/ remember most of the fields are editable - click in the Practitioner field for example and chose edit at the bottom. you can then add or modify the drop down lists for new practitioners. likewise you can add accounts for the different practitioners.

if you require a custom change or 2 - we can do it - but it costs us time and testing - for  layout changes of say 2-5 changes - we would charge £100 approx

the best thing is to send us your requirements with pics if possible
(take a screen snap and then edit with a pen in a graphics program what you want changing - send result as an attachment

i trust this answers some of your questions

please get back to us if you need more detailed explanations

regards
jol

I downloaded your demo a couple of months back & think ití is great. Weíve been looking for something that is specific to our line of work & your solution is ideal.
Just a couple of questions:

1.   On the demo we were unable to delete the clients on the main tab but could delete the other records. If we purchase the system will we be able to clear it or does it come without sample info?
2.   If we purchase the system, can we then use it for multiple computers (we have 2 computers in our centre) or do we have to purchase a new license for each copy? If we need to purchase a license for each copy how much is an additional license?
3.   How often is the system updated?
4.   is it possible to disable the Skype function and then enable it at a later stage? When I tried to disable it on the demo it kept saying an extension was missing and it couldnít remove it.
5.   I also have other practitioners who are interested in purchasing the system so there may be requirements for additional info to be added to the system ñ what are your approximate charges for any custom changes, and is a new release done or is it on a customer by customer basis?


Please get back to me asap as we are very interested in buying the system.

I downloaded your demo a couple of months back & think ití is great. Weíve been looking for something that is specific to our line of work & your solution is ideal.
Just a couple of questions:

1.   On the demo we were unable to delete the clients on the main tab but could delete the other records. If we purchase the system will we be able to clear it or does it come without sample info?
2.   If we purchase the system, can we then use it for multiple computers (we have 2 computers in our centre) or do we have to purchase a new license for each copy? If we need to purchase a license for each copy how much is an additional license?
3.   How often is the system updated?
4.   is it possible to disable the Skype function and then enable it at a later stage? When I tried to disable it on the demo it kept saying an extension was missing and it couldnít remove it.
5.   I also have other practitioners who are interested in purchasing the system so there may be requirements for additional info to be added to the system ñ what are your approximate charges for any custom changes, and is a new release done or is it on a customer by customer basis?


Please get back to me asap as we are very interested in buying the system.