CrystalSolutions SoleTrader & PraxisClinic FAQ & Forum

crystalsolutions fails to open in Leopard OS X10.5

new version now available - Latest News (5/11/07)crystalsolutions now works in Leopard OS X 10.5

please download latest version from http://www.crystalsolutions.org/MACV8demosubmit.html

If you wish to keep your existing records, export your existing records before installing the new version

1/ please make a copy of  crystalsolutions  as an emergency backup  first
open your existing crystalsolutions  
(go to setup (orange gem top right) /choose the system tab , and click "perform backup now", saving the file to the desktop

2/ navigate to patients page 1  and choose export records from the top "File" menu

a save dialogue gives you options -call the file Patients
choose to save on the desktop if you can -, or to Folder of your choosing.
you can choose filemaker pro from the drop down types. click ok

3/ (you may then be presented with "can't find reg.usr" and a navigation box - with luck the  crystalsolutions folder in applications, where you will see the reg.usr file. Choose it and you will then see a
"specify field order for export dialogue"

4/ click export

this should ensure that your existing patient record details are now available for import into the new installation of crystalsolutions.

Accounts however are more problematic, as often a patient has more than one related payment. We suggest you print out the existing accounts you have made, and start afresh with a new accounting period when you start up the new crystalsolutions.

you can try though to export the Accounts however.......

5/ go to Accounts (green gem ) and choose export records from the top "File" menu

a save dialogue gives you options -call the file Accounts
choose to save on the desktop if you can -, or to Folder of your choosing.
you can choose filemaker pro from the drop down types. click ok

6/ (you may then be presented with "can't find reg.usr" and a navigation box - with luck the  crystalsolutions folder in applications, where you will see the reg.usr file. Choose it and you will then see a
"specify field order for export dialogue"

7/ click export

8/ IMPORT  Patient records

install and open the new version of crystalsolutions. and  navigate to patients page 1  and choose import records/ file from the top "File" menu. Navigate to the Patient file you saved earlier and click import.

9/ try to IMPORT Accounts records
go to Accounts (green gem ) and choose import records/ file from the top "File" menu.  Navigate to the Accounts you saved earlier and click import.

Check it carefully - the amounts dates and the related patient records may not sync in which case we would suggest you delete the records ONLY in the accounts page, and start a new accounting period.

(it is sometimes possible to fix this, email me for details if you want to try) Similiarly if you need to use the emergency backup file, email me for details of correctly choosing the correct tables and order of import)






regards

jol@crystalsolutions.org

regards